Returns & Exchanges

At Aqua Lab Technologies, we strive for complete customer satisfaction by offering a straightforward return process for unused items within 30 days of delivery. Please ensure all products remain in their original packaging with all security seals intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused items in their original manufacturer packaging, ensuring the RMA number is clearly written on the outside of the shipping box.

• 3.
  Ship the Item

  Send your package to our designated returns facility using a trackable shipping service to ensure safe and documented delivery to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the items are in new, unused condition, we will process your refund to the original payment method within 5 to 7 business days.